O'Reilly Auto Parts in Butte, MT Closed now

Reviews about O'Reilly Auto Parts

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  June 02, 2019, by Jon Vargas
  I have been doing business with O'Reilly Auto Parts for 18 years. Most of the time I have had a great experience shopping at their stores and using their products. However, over the past year I have noticed the quality of customer service going down exponentially. I have not experienced this at just the Butte location. I have noticed this lack of customer service in Billings and Great Falls as well. In all three locations I seem to be getting the wrong parts more and more frequently. These "mistakes," from the employees continually cost me time and money. However, today I called the Butte location 10 minutes before closing just to ask if they had break rotors for my car in stock. My intention was to pick them up in the morning. I was informed by Billy that the parts were in stock. I told Billy that I would pick them up tomorrow and to set them aside. Billy told me that I could get them if I got there quickly. I told him that I lived on the other end of town and there was no way I could not make it before closing time. Billy told me that the store would stay open so I could get the parts. I told him that I would be sending my wife immediately. My wife dropped what she was doing headed in that direction as I texted her instructions and part numbers to ensure that I did not receive the wrong parts. Five minutes after she left I called and spoke to Billy again and informed him that I would need to rent a flywheel puller and to send it with my wife when she got there. He told me that it was pulled and the rotors were waiting. My wife arrived four minutes after closing to locked doors and to employees that would not even walk up to the door to listen to what she had to say. She told them through the glass that Billy had pulled the parts that were sitting on the counter for her. Both employees told here that the store was closed and hid behind that counter until she left without the promised parts. To be clear, my intention was to pick up these parts in the morning due to fact that I knew that I could not make it prior to closing. The only reason I sent my wife was based on the assurances of Billy that the store would remain open. This was the last straw for me and I will be taking my business to NAPA, Car Quest, or Auto-Zone. I am not some upset person who got mad because I tried to be a mechanic and failed so now I'm blaming the parts guys. I have been successfully working on my own vehicles for 18 years. If you want to roll the dice on O'Reilly Auto Parts in Butte I wish you the best of luck. This year I have gotten the wrong parts 33% of the time and the customer service is well below par. Save yourself the time, money, and frustration and shop somewhere else.